Mick Rooney writes in The Independent Publisher: ” Amazon’s self-publishing service, CreateSpace, is laying off staff in its editing, marketing and design division in July because the company is getting out of the business of offering full service options to indie authors. The layoffs will mostly affect customer service positions. Amazon’s long-term plan looks to be to roll the operations of CreateSpace into Kindle Direct Publishing (KDP), a DIY platform for self-publishing writers.”
I had a good experience with Create Space in 2014 and 2015 with my two books, but there have been recent complaints about quality, customer service, etc. Significant staff layoffs while other Amazon endeavors expand must be demoralizing.